Support and Account Management
Get help with your Jourma account
Welcome to the official support page for Jourma. We are committed to providing you with all the assistance you need to enhance your experience with our app.
Frequently Asked Questions (FAQs)
1. How can I reset my password?
To reset your password, use the "Profile" option on the app login screen. You will receive an email with instructions to reset your password.
2. How can I update my personal information?
You can update your personal information directly in the app under the "Profile" section. For assistance, feel free to contact our support team.
3. How can I report a bug or issue?
If you encounter any bugs or issues, please email us at info@jourma.de with a detailed description of the problem. Screenshots and device details can help us resolve your issue more efficiently.
4. How does Jourma extract data from booking emails?
Forward any booking confirmation email to Jourma's inbox and the AI reads the message, then automatically adds your flights, hotels, car rentals, tours, and reservations to your trip — no manual data entry. It works with emails from Booking.com, Expedia, Airbnb, airlines, and dozens of other providers. Email forwarding and AI extraction are Pro features.
5. Is Jourma free to use?
Yes. Jourma's Free plan includes journey creation, all 11 service types (flights, hotels, car rental, restaurants, tours, transfers, trains, sightseeing, entertainment, business, custom), multi-currency cost tracking, basic view-only collaboration, flight search, and place discovery. Pro features — AI email and document import, real-time flight push notifications, AI itinerary generation, the WhatsApp travel assistant, offline mode, and unlimited attachments — are available via in-app subscription.
6. Does Jourma work offline?
Yes — with Pro. All your trip details, itineraries, bookings, notes, and attachments are accessible without an internet connection, so you can use Jourma at 30,000 feet, in remote destinations, or anywhere with poor connectivity.
7. What makes Jourma different from other trip planner apps?
Jourma combines five things in one app: forward booking emails to an AI inbox that auto-extracts flights, hotels, and reservations; manage trips by chatting with an AI assistant on WhatsApp; receive real-time push notifications for flight delays, cancellations, and gate changes; scan paper tickets and PDFs with AI document extraction; and access everything offline. The app covers 11 service types and 4 languages (English, German, Turkish, Russian).
8. Which countries does Jourma support?
Jourma works worldwide for flights, hotels, car rentals, and itinerary management. Country-specific features — restaurant price comparison and curated attraction discovery — currently focus on Turkey, with more destinations planned. Jourma is primarily marketed across the DACH region (Germany, Austria, Switzerland), the United Kingdom, and the United States.
9. Can I share trips with friends and family?
Yes. Share any trip with a single invite link. Free users can invite collaborators with view-only access, while Pro users unlock collaborative editing, commenting, and granular permission controls — ideal for couples, families, and group trips.
10. Does Jourma track flight delays and gate changes?
Yes — Pro users receive real-time push notifications for flight delays, cancellations, gate changes, and boarding updates. You often learn about a change before the airline announces it at the gate.
11. What languages does Jourma support?
Jourma is available in English, German, Turkish, and Russian. Both the mobile app and the website (jourma.de) are fully localized.
Contact Us
For any inquiries, issues, or feedback regarding Jourma, please feel free to contact us at:
Email: info@jourma.de
Our support team is available to address your concerns promptly and effectively.
Account Management
Deleting Your Account
If you wish to delete your account permanently, please email us at info@jourma.de with the subject line "Account Deletion Request" and include the following information in your email:
- Your registered email address.
- A brief confirmation that you want your account to be deleted.
Once we receive your request, we will process it within 7 business days and notify you once your account has been deleted. Please note that this action is irreversible.
Privacy and Data Protection
We value your privacy and are committed to protecting your data. For detailed information about how we handle your data, please refer to our Privacy Policy.
Support Hours
Our support team is available Monday through Friday, from 9:00 AM to 6:00 PM (CET). Emails received outside of these hours will be addressed as soon as possible on the next business day.